We offer a wide range of elegant and chic jewelry, including necklaces, bracelets, rings, earrings, and custom pieces. Each item is crafted with attention to detail and quality.
Can I request custom designs?
Absolutely! We specialize in creating custom jewelry to bring your unique vision to life. Contact us with your ideas, and our team will work with you to design a one-of-a-kind piece.
What materials are used in your jewelry?
Our jewelry is crafted using high-quality materials, such as sterling silver, gold, platinum, and fine gemstones. Each piece is designed for durability and timeless beauty.
Do you offer resizing or repairs?
Yes, we provide resizing and repair services for our jewelry. If you need assistance, please contact us with the details, and we’ll guide you through the process.
How can I care for my jewelry?
To keep your jewelry looking its best, avoid exposure to harsh chemicals, moisture, and direct sunlight. Clean your pieces regularly with a soft cloth and store them in a dry, secure place.
Shipping questions
How long does it take to receive an order?
For in-stock items, we typically ship within 2–5 business days. Custom orders may take 2–4 weeks depending on the design and materials. You’ll receive updates on your order throughout the process.
Shipping Destinations
Domestic Shipping (U.S. / Canada): We ship to all 50 states, including P.O. boxes and APO/FPO addresses.
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary based on your location.
Can I track my order?
Yes! Once your order ships, we’ll send you a tracking number so you can monitor its journey to your doorstep.
How can I contact customer service?
For any questions or concerns, please reach out to our customer service team at support@marysajewelry.com. We’re happy to assist you!
Returns questions
What is your return policy?
We want you to love your jewelry! If you’re not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. Custom orders may have different terms; please refer to our Return Policy for details.
Eligibility for Returns
Items must be returned within 30 days of delivery.
The jewelry must be unworn, undamaged, and in its original packaging with all tags and certificates (if applicable).
Custom or personalized orders, including engraved items, are non-refundable unless they arrive damaged or defective.
How to Return an Item?
Contact Us: Email our customer support team at returns@marysajewelry.com with your order number and reason for the return.
Approval: Once approved, you will receive return instructions and a return shipping label if applicable.
Pack Your Return: Safely pack the jewelry in its original packaging. Ensure the item is securely sealed to avoid damage during transit.
Ship the Item: Send the package using the provided shipping label or your preferred shipping method. We recommend using a trackable shipping service.
Refunds
Refunds will be processed within 7–10 business days of receiving and inspecting the returned item.
Refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to a defect or error on our part.
Exchanges
If you’d like to exchange an item, please specify this in your return request. We’ll process the exchange once we receive the original item.
Exchanges are subject to availability.
Non-Returnable Items:
Custom-made jewelry or personalized items.
Gift cards.
Items that show signs of wear, damage, or alteration.
Secure transactions
Transactions are handled with bank-grade security.
